In this interesting podcast from Richard Jacobs, the president and founder of Speakeasy Authority Marketing, Jacobs discusses the essence of a brand and the importance of ‘consistency of message.’
Jacobs is a noted marketing professional, and throughout his successful career leading Speakeasy Authority Marketing, he has helped many law firms and private attorneys nail their marketing goals, helping them bring in more, and better, clients.
Jacobs recounts a story about a particular copywriter who had a client who was insistent that the copy is written always be original, never repeated. This got Jacobs’ entrepreneurial, strategic mind thinking. Many of us do sell the same thing or things repeatedly to various clients and customers, and how we pitch it and sell it actually does need repetition; it needs continuity and consistency. Repetition of message is important. McDonalds, for example, is a brand that excels at consistency. When we walk in a McDonalds we know that there will be a sameness that we can count on… in taste of food, dining room, etc. And as professionals, we need to emanate that level of consistency.
Find out what works and repeat it. While your pitch might become boring to you, it’s new to new clients, so be consistent in your pitch, but find new ways to keep it spicy so you can deliver it with excitement, to get your customers and clients excited about moving forward. Jacobs states that customers and clients enjoy having a company or professional they can count on. Consistency matters. No matter what practice area you work in, you must follow up, and be consistent.
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